Privacy Policy

Introduction to Our Privacy Practices

At Ecliphentora Financial Planning Services, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

We believe in transparency about our data practices and want you to understand exactly how your information is handled when you choose our financial planning subscription service.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website and services:

• Personal contact information including name, email address, phone number, and mailing address
• Financial information relevant to our planning services, such as income details, financial goals, and planning preferences
• Communication records including consultation notes, email correspondence, and support interactions
• Technical information such as IP address, browser type, device information, and website usage patterns

How We Use Your Information

We use the information we collect for several important purposes related to providing and improving our financial planning services:

• Providing personalized financial planning consultations and ongoing support services
• Communicating with you about appointments, service updates, and relevant financial information
• Improving our services based on user feedback and usage patterns
• Ensuring security and preventing fraudulent activity on our platform

Legal Basis for Processing

Under applicable data protection laws, we process your personal information based on the following legal grounds:

Information Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties for their marketing purposes. We may share your information only in the following limited circumstances:

• With your explicit consent for specific purposes you have approved
• When required by law, legal process, or regulatory obligations
• With trusted service providers who assist us in delivering our services, under strict confidentiality agreements

Data Security Measures

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to correct or update inaccurate or incomplete information
• Right to request deletion of your personal information under certain circumstances
• Right to restrict or limit how we process your information
• Right to withdraw consent for data processing at any time

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your website experience and provide personalized content. These technologies help us understand how you interact with our website and improve our services accordingly.

For detailed information about our cookie practices, please review our separate Cookie Policy

Data Retention Period

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Active subscription data is retained during your membership and for a reasonable period afterward for business and legal purposes. You can request data deletion at any time, subject to legal requirements.

Children's Privacy Protection

Our services are designed for adults and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from someone under 18, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "last updated" date and notify you through email or website notice. We encourage you to review this policy regularly to stay informed about our privacy practices.

Contact Information

If you have questions about this Privacy Policy, want to exercise your privacy rights, or need assistance with our privacy practices, please contact us at info@ecliphentora.com or +44 121 4918 5471.